Stock items purchased before 2pm PST are shipped the same day. Some items are stock from the manufacture and are subject to their schedule. If any item is not in stock from us or from the manufacture you will be notified by email, as soon as possible.
Requirements Before a Return
For any exchange or return, we need the original invoice or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all accessories. A Return Authorization (RA) number must be obtained from Customer Service via phone or email prior to return. Merchandise shipped to us without a Return Authorization number will be assessed a 20% restocking fee to be deducted from any refund amount. No items that have been used, custom manufactured or made to order may be returned. Non-defective products returned for exchange or refund are subject to a 20% restocking fee if returned opened or in a non-factory sealed box. Products returned in new and unopened condition will receive a full refund, less shipping charges.
Shipping Costs on Returned Items
Round trip shipping charges will be the responsibility of the customer on orders that are shipped by Chefs’ Toys in good faith and are returned to us due to incorrect shipping information. Charges related to shipping, delivery and/or installation are nonrefundable after the services have been performed. All shipping and insurance costs of the original order, the returned item(s), and any exchanged item(s), are the responsibility of the customer, in all cases except where Chefs’ Toys committed a shipping or order error. If you choose not to insure your package, and we do not accept return of the product, you will be responsible for any loss or damage. In cases where a product is claimed to be defective or has been shipped in error, Chefs’ Toys will arrange for return shipping. Contact Customer Service for assistance. Shipping charges will be deducted from any credited amount on any item that Chefs’ Toys has paid for return shipping because of a defective product claim which upon receipt is determined to be non-defective and in proper working order.
Returning Special Orders
Products designated as "Special Order" items are subject to a restocking fee. Please note that special orders are usually processed within 1 day of placing the order. There is no restocking fee on special order canceled before processing, but there is a 20% manufacturer restocking fee on special orders canceled after processing but before shipment. "Special Orders" canceled after shipment are subject to a 20% restocking fee plus the cost of shipping. Custom-manufactured special order items are not returnable.
Upon our acceptance of the merchandise in conformity with our return policy requirements, the purchase price will be refunded (less restocking fees if applicable) using the method of original payment. Note that credit card refunds will only be issued to the original card that was charged for the purchase. Allow 14 days (not including delivery time for mailed refunds) from when we accept your returned Product for the processing of your credit. Individual bank policies will dictate when this amount is actually credited to your account.
Fees and Additional Charges
Non-defective products returned for exchange or refund are subject to a 20% restocking fee if returned opened or in a non-factory sealed box. Products returned in new and unopened condition will receive a full refund, less shipping charges. Additional charges may be assessed for Products returned with any missing or broken items such as manuals and/or accessories. For Product that we verify to be defective, we will reimburse you for your original shipping expense on the Product that you return for a refund. For products determined not to be defective or having been used in a manner against the manufacturer&sbquos recommendations or outside of normal use, no credit will be issued, and the item may be returned to you at your cost.
Orders Damaged in Shipping
While every effort is made in packing and correctly filling your order, occasions will arise where a package is lost or damaged in transit. To insure your order is received complete and undamaged, we recommend the following order check-in procedure:
- Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip (invoice).
- Verify the number of packages delivered with the packing slip provided by Chefs’ Toys.
- Unpack your order immediately and inspect for hidden or concealed damage, even if you don’t plan on using the item right away.
- Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 5 days of delivery.
Then contact Chefs’ Toys Customer Service toll free at (800) 755-8634 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.
Chefs’ Toys is not responsible for damaged items accepted and signed for at the time of delivery. Chefs’ Toys will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met).